Refund & Returns Policy
Effective Date: March 26, 2026
At Wellness Roots, we are committed to providing high-quality natural products. Due to the nature of our products, we follow a clear and fair refund and return policy.
Returns Policy
We accept returns only under the following conditions:
- The item received is damaged or defective
- The wrong product was delivered
- The product is unused, unopened, and in original packaging
Return Request Time:
You must contact us within 48 hours of receiving your order.
Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return:
- Opened or used products
- Skincare, powders, gels, or butters once opened
- Items damaged due to misuse or improper handling
Refund Policy
Refunds are provided only if:
- The product is confirmed as damaged or incorrect
- The return request meets our policy conditions
Refund options:
- Replacement of the product
- Store credit (if applicable)
Note: Cash refunds may not be provided in all cases.
Replacement Policy
We offer free replacements if:
- You received a damaged item
- You received the wrong product
You must provide:
- Clear photos of the product
- Order details
Return Shipping
- Customers may be required to cover return shipping costs unless the issue is from our side
- Shipping fees are non-refundable
How to Request a Return
To request a return or replacement, contact us via:
WhatsApp / Phone:
076 041 5893
Please include:
- Your order details
- Photos of the product
- Reason for return
Processing Time
- Requests are reviewed within 1–2 business days
- Approved replacements/refunds will be processed within 3–5 business days
